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Catégories de questions
Banking and Accounts
01
How to open an account with CALP BANK?
You can open an account online in just a few minutes. You just need to provide a valid ID and proof of address.
02
What types of accounts do you offer?
We offer checking accounts, savings accounts, business accounts, and youth accounts with specific benefits.
03
What are your banking fees?
Our fees are transparent and competitive. Check our detailed fee schedule on our website or contact an advisor.
04
How to download the mobile app?
The CALP BANK app is available for free on the App Store and Google Play. Search for 'CALP BANK' and download the official app.
Transfers and Payments
05
How to make a domestic transfer?
Log in to your customer area or use the mobile app. Select 'Transfers' and follow the guided steps.
06
Can I make international transfers?
Yes, we offer SEPA and international transfers with preferential rates for our premium customers.
07
What are the transfer limits?
Limits vary by account type. By default: €3000/day for online transfers, customizable according to your needs.
08
How to order a new card?
Go to your customer area, 'My cards' section, and click 'Order a card'. Delivery takes 5-7 business days.
Security and Authentication
09
How to enable two-factor authentication?
In your security settings, enable the '2FA' option. You can use an authentication app or SMS.
10
I forgot my password, what should I do?
Click 'Forgot password' on the login page. You will receive an email to reset your password.
11
My account is blocked, how to unlock it?
Immediately contact our customer service at Phone or via online chat to unlock your account quickly.
12
How do you protect against fraud?
We use advanced detection systems, SSL encryption, and 24/7 monitoring to protect your transactions.
Loans and Financing
13
How to apply for a loan?
Use our online simulator to estimate your borrowing capacity, then submit your application with the required documents.
14
What types of loans do you offer?
Personal loan, auto loan, mortgage, home improvement loan, and professional financing solutions.
15
How long for a loan response?
Response in principle within 48h for personal loans, 7-15 days for mortgages depending on case complexity.
16
Can I repay my loan early?
Yes, early repayment is possible with preferential conditions detailed in your loan contract.
Technical Support
17
The app is not working, what to do?
Check your internet connection, restart the app, or update it. If the problem persists, contact support.
18
Which browsers are compatible?
Chrome, Firefox, Safari, Edge in their recent versions. Avoid Internet Explorer for an optimal experience.
19
Is my data secure?
Absolutely. We comply with GDPR, encrypt all data, and never share your personal information.
20
When do maintenance periods occur?
Scheduled maintenance generally takes place on Sunday between 2 AM and 6 AM, with prior notification.
Contact and Branches
21
How to contact customer service?
Phone: Phone (7/7, 8 AM-8 PM), Online chat on the website, Email: Email
22
How to make an appointment at a branch?
Book online via your customer area, by phone, or directly at the branch according to your availability.
23
How to file a complaint?
Complaint form in your customer area, by mail, or with your regular advisor.
24
What are the opening hours?
Mon-Fri: 9 AM-5 PM, Sat: 9 AM-12 PM. Extended hours for some branches. Check specific hours on our website.
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